Welcome to www.remote-island.co.uk By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below. *Click on a policy to jump immediately to it*
Pricing Policy
Privacy Policy
Returns / Guarantee Policy
Copyright & Trademarks (Conditions of Website Use).
At Remote Island our mission is simple, 'To sell quality Radio Controlled products cheaply, not cheap radio controlled products'. We watch competitors pricing constantly to ensure our RC products are cheaper than there's constantly!! Of course, in an open market like the internet it isn't always possible to monitor all manners of trade so Remote Island offer this price promise, 'If you find the same product advertised at a lower price including postage we will endeavour to match that price, and then beat it by ten percent'.
PRIVACY POLICY
Remote Island guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Remote Island ltd.
What information will Remote Island hold about me?
If you buy something from Remote Island we will have your email address, postal address and credit card details. This information is only used in order for us to deliver the products and contact you. In addition, we may from time to time send you our news letter which is a monthly opportunity to stay in touch with competitions, freebies, news and most importantly special offers before they sell out !!! You can unsubscribe to this by sending an email to unsubscribe@remote-island.co.uk.
Apart from Remote Island Who else will see my information?
In order to deliver your order, we will have to disclose some of your information to our service suppliers. These parties include Royal Mail, UPS, Parcel Line, FedEx and TNT. By placing an order with Remote Island LTD you consent to us using the personal information you have given to us and our trusted partners, as outlined in this Privacy Policy. If you have any queries or concerns regarding this please do not hesitate to contact us on customerservice@remote-island.co.uk.
7 Day Cooling Off Period - If you are a consumer (a private person buying for their personal use) you have the right to cancel your purchase at any time within seven days of receipt for a refund of the purchase price paid. Buyers will be wholly responsible for the return of the goods and any associated costs of return. You must inform Remote Island LTD in writing and return the Products to us immediately in the same brand new saleable condition you received them in and at your own cost and risk. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked!
Faulty Items - Due to the nature of RC products and the ability for them to be damaged on first use only models with faults inherent at the time of manufacturing will be accepted as faulty under the returns policy. This policy specifically excludes faults caused by accident, neglect, and misuse. Goods received back incomplete or damaged due to accident, neglect or misuse will be returned to the customers at their own cost with an additional handling charge of twenty pounds. We request that faults are reported within a reasonable time of sevens days of receipt of an item.
IMPORTANT INFORMATION - Customers are responsible for there own choice of product and the suitability for any particular purpose. By purchasing our products you are agreeing to be able to operate these products correctly and safely. Correct usage and operation of the models includes pre-use mechanical and safety checks required to test that a model is functioning correctly BEFORE USE. The most basic pre-use mechanical and safety checks include the following.
* Motor / Servo Operation Check - Check the inputs from the transmitter match the expected control movements of the model.
* Range Check - Check the inputs from the transmitter match the expected control movements of the model from range i.e. 100m away.
* Visual Inspection - Visually inspect the model for any defects which would be detrimental to its performance eg. Have the wings been mounted correctly by yourself.
Please note by performing the above checks and continuing to use the model you are passing the model capable of correct use. If a model does not pass the above checks and is not capable of correct use, DO NOT use the model and identify the manufacturing fault to ourselves where we will issue a returns authorisation code. Crashed and damaged items will not be refunded or exchanged as it is not possible to confirm any manufacturing fault on an item damaged by customer use. This policy is in place to protect our customers and ensure they receive a fully operational model. If in doubt on how to perform these checks please contact us for assistance.
Remote Island LTD shall not be responsible for any loss or damages, whether direct, indirect, incidental or consequential, arising from the misuse or abuse of a product or any accessory required to operate such a product. By accessing this website and/or placing an order, you agree to be bound by this policy.
How do I return an item?
Simply email us on customerservice@remote-island.co.uk, and one of our customer support team will contact you with a returns authorisation code that will enable us to process your return quickly and efficiently. Please note that you must obtain a returns authorisation code before sending anything back to us or we will not be able to process your return. What happens if I send an item back and it's lost in transit?
We cannot be held responsible for returned packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
What happens if an item is lost in transit to a customer?
In the unlikely event that your order or part of you order goes missing within the postal system you agree that you will assist to help trace the missing parcel. In the event that the parcel cannot be found you agree that where necessary you will provide any details that may be required in order to help the supplier obtain any compensation that may be available to us for the loss of the item. Please note that in order to pursue a claim for a missing parcel Remote Island Ltd must be advised within a reasonable time frame. Remote Island Ltd request the duration of this period to be no longer than 30 days. Failure to report a missing item within this duration will make any claim we pursue with our carrier ineligible.
Complaints Procedure
Remote Island is committed to
maintaining
high quality standards. We have setup a devoted customer service team to answer any queries or concerns. In the unlikely event that you are unhappy with our service or products please contact us on customerservice@remote-island.co.uk
Unless otherwise stated the copyright and any other rights in the contents of this page, including all trademarks, images, text and logos are owned by Remote Island LTD. |
